Refunds and cancellation

Last updated 2026-10-12

Our promise

If an Optimagus product isn't right for you, email [email protected] within 14 days of buying and we'll refund you in full. You don't need to give a reason. The refund is paid by Polar to the payment method you used, usually within 5–10 working days.

This promise comes on top of your legal rights, below. It doesn't replace them.

Your legal right of withdrawal

If you're a consumer in Norway, the EU or the EEA, you normally have the right to withdraw from an online purchase within 14 days without giving a reason (angrerettloven § 20; Consumer Rights Directive Art. 9).

Digital content. An Optimagus product is delivered immediately. At checkout, you're asked to agree that delivery starts straight away and to confirm that you then lose the right of withdrawal (angrerettloven § 22 letter n; Directive Art. 16(m)). If you agreed, the statutory right ends once delivery has started. Our 14-day promise above still applies. Services. If you ask us to start the service during the 14 days and then withdraw, you pay only for the part you used, in proportion to the full price (angrerettloven § 25). If the service was fully delivered with your consent and your acknowledgement that you'd then lose the right of withdrawal, the right has ended. Our 14-day promise above still applies.

How to withdraw

Email [email protected] saying you want to withdraw. A clear statement is enough. You can also manage your order from your billing page. We'll refund you within 14 days of hearing from you, to the payment method you used, at no cost to you.

If something is wrong

If an Optimagus product is faulty or not as described, that isn't covered by the time limits above. Tell us, and we'll fix it, replace it or refund you as consumer law requires.

Chargebacks

Please email us before you dispute a charge with your bank. We refund quickly, and it's faster for you.